Refunds & cancellations

01. The full-refund deadline

This policy applies to confirmed camping bookings made with The Healing Weekend. It covers your camping payment only.

02. How to cancel

1. Open the personal booking link in your confirmation email.
2. Check the booking and choose the cancellation option available before the deadline.
3. Follow the confirmation steps and keep the cancellation or refund confirmation.

If your link is missing or does not work, email info@thehealingweekendcamping.com or call 01278 783655. Give your booking reference, the name and email address used to book, and tell us clearly that you wish to cancel. If you contact us within the deadline, we will use the date we received your cancellation request.

Do not send card numbers or bank details. If an online cancellation reports a problem, contact us so we can check the booking and payment before you try again.

03. After the deadline

After 23 June 2027, automatic full-refund cancellation is no longer available. Contact the owners to explain your circumstances. They can review a request and issue a discretionary refund where appropriate.

A refund after the deadline is not guaranteed by this cancellation offer. This does not remove a refund or other remedy you may be entitled to under consumer law.

04. Receiving your refund

Approved refunds are processed through Stripe to the original payment method. A full refund returns the full camping amount paid for the cancelled booking.

The time it takes to appear depends on Stripe, your card provider and your bank. A refund request or a pending status is not the same as a completed refund. We will help check its status if it has not appeared; contact us with your booking reference.

If the original card has expired or been replaced, contact us so we can check the available refund route with the payment provider. We will never ask you to email full card details.

05. If we cannot provide your stay

If we cancel your camping booking or cannot provide the camping you paid for, we will contact you and offer a refund for the camping we cannot provide. If only part of the service is affected, we will discuss a fair remedy in line with your consumer rights.

You do not have to accept a voucher, credit or alternative dates instead of a refund that is due. Please raise any problem during your stay with the campsite team so we have an opportunity to put it right.

06. Your consumer rights

Camping booked for specified dates is accommodation for a particular period. The usual 14-day cooling-off right for many online purchases does not apply to this type of booking under regulation 28 of the Consumer Contracts Regulations. Our cancellation offer above is a separate benefit, measured before camping opens rather than from the day you book.

Nothing in this policy limits your statutory rights where the service is not supplied as agreed. Read it alongside the camping Terms & conditions.